Company Name: 13 Taxi Melbourne
Email: 13cabsmelbourne2025@gmail.com

By booking or using our taxi services, you agree to comply with the following terms and conditions. These terms are in place to ensure a safe, fair, and reliable experience for all our customers and drivers.

1. Timely Arrival

• Passengers are expected to be on time at the pickup location.

• Delays may result in cancellation or additional waiting charges at our discretion.

2. Right to Refuse Service

• We reserve the right to refuse service to anyone engaging in:

  • Abusive, threatening, or unsafe behavior

  • Illegal activities

  • Violating driver safety protocols

• Safety of our drivers and passengers is our top priority.

3. Cancellations

• Cancellations must be made at least 1 hour before the scheduled pickup time to be eligible for a full refund.

• No-shows or last-minute cancellations are not eligible for a refund.
  (See our Refund & Cancellation Policy for full details.)

4. Service Changes and Updates

• We reserve the right to update or modify these terms and conditions at any time without prior notice.

• It is your responsibility to review the terms periodically for any changes.

5. Contact Us

For any questions about these terms, please contact us at:

Email: 13cabsmelbourne2025@gmail.com